"It's not an apology if it comes with an excuse. It is not a compliment if it comes with a request."
"To combat an adversary, become their friend."
"The more you are interested in others, the more interesting they find you. To be interesting, be interested."
"Friends are better than money. Almost anything money can do, friends can do better. In so many ways a friend with a boat is better than owning a boat."
"Ignore what others may be thinking of you, because they aren't."
"The foundation of maturity: Just because it's not your fault doesn't mean it's not your responsibility."
"Don't loan money to a friend unless you are ready to make it a gift."
"You can obsess about serving your customers/audience/clients, or you can obsess about beating the competition. Both work, but of the two, obsessing about your customers will take you further."
"Don't treat people as bad as they are. Treat them as good as you are."
"Every person you meet knows an amazing lot about something you know virtually nothing about. Your job is to discover what it is, and it won't be obvious."
"What you get by achieving your goals is not as important as what you become by achieving your goals. At your funeral people will not recall what you did; they will only remember how you made them feel."
"Sustained outrage makes you stupid."
"Don't say anything about someone in email you would not be comfortable saying to them directly, because eventually they will read it."
"Be strict with yourself and forgiving of others. The reverse is hell for everyone."
"You don't marry a person, you marry a family."
"Reading to your children regularly will bond you together and kickstart their imaginations."
"When brainstorming, improvising, jamming with others, you'll go much further and deeper if you build upon each contribution with a playful 'yes — and' example instead of a deflating 'no — but' reply."
"Always say less than necessary."
"When a child asks an endless string of 'why?' questions, the smartest reply is, 'I don't know, what do you think?'"
"The Golden Rule will never fail you. It is the foundation of all other virtues."
"Your best response to an insult is 'You're probably right.' Often they are."
"We are all of us walking, talking icebergs. But some people can see below the waterline."
"Before you are old, attend as many funerals as you can bear, and listen. Nobody talks about the departed's achievements. The only thing people will remember is what kind of person you were while you were achieving."
"Train employees well enough they could get another job, but treat them well enough so they never want to."
"You can reduce the annoyance of someone's stupid belief by increasing your understanding of why they believe it."
"Always give credit, take blame."
"Don't aim to have others like you; aim to have them respect you."
"If you can avoid seeking approval of others, your power is limitless."
"Parce que c'était lui, parce que c'était moi. (Because it was him, because it was me.) Ultimately, the phrase suggests that the most profound bonds in life cannot be dissected or explained away by reason. They exist simply because of the pure, unadulterated reality of two people recognizing each other at a fundamental level."
"Be nice to your children because they are going to choose your nursing home."
"When someone is nasty, rude, hateful, or mean with you, pretend they have a disease. That makes it easier to have empathy toward them which can soften the conflict."
"How to apologize: Quickly, specifically, sincerely."
"The letters you don't hear are often the ones doing the most work. Silence, done right, is not the same as absence."
"If you borrow something, try to return it in better shape than you received it. Clean it, sharpen it, fill it up."
"Treating a person to a meal never fails, and is so easy to do. It's powerful with old friends and a great way to make new friends."
"Contemplating the weaknesses of others is easy; contemplating the weaknesses in yourself is hard, but it pays a much higher reward."
"If you meet a jerk, overlook them. If you meet jerks everywhere everyday, look deeper into yourself."
"Hatred is a curse that does not affect the hated. It only poisons the hater. Release a grudge as if it was a poison."
"The most important things are the hardest to say, because words diminish them."
"Each time you reach out to people, bring them a blessing; then they'll be happy to see you when you bring them a problem."
"To make mistakes is human. To own your mistakes is divine. Nothing elevates a person higher than quickly admitting and taking personal responsibility for the mistakes you make and then fixing them fairly. If you mess up, fess up. It's astounding how powerful this ownership is."
"Compliment people behind their back. It'll come back to you."
"Everyone is shy. Other people are waiting for you to introduce yourself to them, they are waiting for you to send them an email, they are waiting for you to ask them on a date. Go ahead."
"When you die you take absolutely nothing with you except your reputation."